Incident Management handbook

Atlassian’s Incident Management Handbook

Your free copy of how Atlassian runs incident management. 

"I love it when companies publish their incident management documentation! Atlassian's offering is high-quality - both in content and production value."

- Lex Neva, SRE Weekly


In a world where always-on services are expected, it's more critical than ever to have a fast, straightforward incident management process. That's why we're sharing our strategy for responding, resolving, and learning from major incidents.

In this handbook, you'll get:
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A proven and battle-tested incident management process we use at Atlassian. 

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Our favorite practices and tips, and alternate options to help fit your workflow.


Bonus: The exact cheat sheet we provide all our Major Incident Managers.